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You are
faced with challenges. You need
to provision new devices, both
yours and open market, as they
enter your network. You need to
update phones, fix bugs and
provide
better, faster, more efficient
frontline support.
These challenges are big, and with
the growing importance of smartphones
and the data services they power,
they are only going to get bigger.
SmartCare
addresses these challenges with
three core services:
- ActiveCare - the ActiveCare service provides CSRs with a
direct OTA link to the phone,
allowing diagnostics and reconfiguration
over the air. Common problems
with internet, email and MMS
configuration can be resolved
in a fraction of the time that
these problems used to require
- Mobile
Activate -
the Mobile Activate
service provides operators with
the ability to automatically detect
devices coming on to their networks
and then provision those devices,
ensuring they are ready to work
with advanced data services out
of the box
- Mobile Update - the Mobile Update service goes beyond legacy
FOTA, providing software and
system update capabilities to smartphones
and featurephones. Now devices
can be updated in mass campaigns,
as needed to support individual
customers or as part of the initial
activation workflow.
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