You are faced with challenges. You need to provision new devices, both yours and open market, as they enter your network. You need to update phones, fix bugs and provide better, faster, more efficient frontline support. These challenges are big, and with the growing importance of smartphones and the data services they power, they are only going to get bigger.

SmartCare addresses these challenges with three core services:

• ActiveCare - the ActiveCare service provides CSRs with a direct OTA link to the phone, allowing diagnostics and reconfiguration over the air. Common problems with internet, email and MMS configuration can be resolved in a fraction of the time that these problems used to require
• Mobile Activate - the Mobile Activate service provides operators with the ability to automatically detect devices coming on to their networks and then provision those devices, ensuring they are ready to work with advanced data services out of the box
• Mobile Update - the Mobile Update service goes beyond legacy FOTA, providing software and system update capabilities to smartphones and featurephones. Now devices can be updated in mass campaigns, as needed to support individual customers or as part of the initial activation workflow.