InnoPath’s leading ActiveCare client solution provides handset vendors and OS platform providers both client technology and porting programs. Together, they enable over-the-air delivered customer care for both smartphones based on Windows Mobile, Android, RIM, and Symbian, as well as for featurephones. With over six years of experience at Tier 1 operators and major handset manufacturers worldwide, InnoPath’s client solution delivers the performance, richness of features, and ease of porting to make this new world of mobile customer care a reality. InnoPath’s client, based on OMA-DM standards while extending upon them where appropriate, is interoperable with 3rd party DM servers and has been successfully deployed on over 350 phone models spanning Samsung, Sony-Ericsson, LG, Ericsson, Sanyo, Pantech, Nokia, and others. However, when deployed in conjunction with the InnoPath ActiveCare server, it provides a pre-integrated end-to-end OTA care solution that is easily customizable for the needs of specific operators or handset vendors.

Coupled with the client, InnoPath ensures ease of integration for device makers through a comprehensive set of porting tools, rigorous end-to-end testing services, and development servers.

Benefits of InnoPath’s ActiveCare client solution include speeding time-to-market for new phones, preventing costly and disruptive device recalls, reducing customer service and warranty costs, and ultimately, improving brand loyalty and customer satisfaction. Deployments with InnoPath on both client and server allow a "Standards+" approach where capabilities that are in advance of existing standards can be rolled out.

For smartphones based on Open OSs, the operator may push the ActiveCare post-load client to devices already in the hands of subscribers. This unique solution, leveraging the InnoPath Lifecycle Client Manager, jumpstarts ActiveCare capabilities including Mobile Check, Check and Correct, Device Control, Config, and Lock and Wipe. If pre-loaded at time of manufacture, the ActiveCare client also supports firmware updates (FOTA) via Mobile Update for Windows Mobile, Android, and Symbian.

Featurephones, based on RTOSes, and some of which fall under the integrated device category since their functionality approaches that of smartphones, are ActiveCare enabled via a client pre-loaded at time of manufacture. Exact ActiveCare functionality depends upon the hardware capabilities of the device.