InnoPath Supports its Customers, Even if Google with its Nexus One Doesn’t

ActiveCare Ships on New Phones from Nokia, Pantech, Samsung, LG and Casio Hitachi

Sunnyvale, CA, February 2, 2010 – Most operators can’t dodge the support bullet, even if their OEM partners might try to. With this in mind InnoPath, the leader in over-the-air customer care software for mobile phones and devices, today announced ActiveCare support software is available for new phones and devices from Nokia, Samsung, LG, Hitachi, Pantech and Casio Hitachi. Over-the-air customer care helps operators combat the rising cost of supporting sophisticated new phones while providing better support for their subscribers. In addition to these new client shipments, the company announced an additional US Patent (7,516,451) covering mobile updates, bringing the company’s patent count to 21.

InnoPath has also announced immediate availability of its Embedded Client 5.6, the latest iteration of the company’s leading Device Management Engine (DME) and Device Update Agent (DUA) technology for pre-loading by the handset manufacturer. Technical advances and a strong patent and intellectual property portfolio have facilitated performance enhancements, resulting in performance up to 75 percent better than prior generation clients. Universal file system support ensures applicability for both featurephones as well as smartphones based on open OSs including Windows Phone, Symbian, LiMo, and Android. InnoPath’s Delta Manager, responsible for generating the firmware update packages used by the DUA, now supports the largest system image files in the industry – 750 MB, and is also the first to support images for dual-processor phones, such as those based on both the ARM 9 and ARM 11, commonly used in Android, Windows Mobile and other high end smartphones.

“Our customers can’t dodge the support bullet. For them support is key. InnoPath has a lock on delivering products that help our customers provide better support and a better subscriber experience. Our customers told us they wanted a higher performance client and we listened,” said John Fazio, InnoPath President and CEO.

Recent phones and devices shipping with the InnoPath Embedded Client on board include:

• Casio Hitachi: G’zOne Brigade, a MILSPEC, waterproof and ruggedized QWERTY messaging phone, and the G’zOne Rock, the ruggedized, waterproof follow-on to the G’zOne Boulder – both on Verizon.
• Nokia: Nokia 2705 Switch, a slim, cost effective flip-phone and the Nokia 7705, a unique qwerty swivel phone, both for Verizon
• Hitachi: DataXX series - WiMAX/CDMA USB/Express Card high speed data dongles for KDDI
• LG: OnStar Gen9 for General Motors, VX-8575 Chocolate Touch, a touch screen music phone for Verizon, and the enV3 VX9200 QWERTY clamshell follow-on to Verizon’s popular enV2
• Pantech: Impact, a trendy landscape clamshell QWERTY media texting phone on AT&T with an impressive OLED display, Opera browser and of course 3G data.
• Samsung: U490 music slider with Bang & Olufsen ICEpower, SCH-U450 Intensity, a QWERTY phone, and the SCH-U640 Convoy, a MILSPEC push-to-talk ruggedized flip-phone – all for Verizon

InnoPath’s client is central to the successes North American operators have demonstrated over the last year with over 4 million successful firmware updates. These updates generated an estimated $140 million of savings through the use of the company’s ActiveCare Mobile Update solution.

InnoPath will be at the 2010 Mobile World Congress in Barcelona February 15-18, with demos of the InnoPath ActiveCare Postload Client on Android, RIM, Symbian and Windows Mobile.

About InnoPath

InnoPath, the global leader in Over-the-Air delivery of customer care, helps operators and mobile device makers reduce support costs while providing a better end-user experience by diagnosing, updating and fixing mobile phones and other devices Over-the-Air. InnoPath products help shorten or prevent support calls and drive first call resolutions. The company’s extensive experience in production Tier-1 networks helps ensure rapid and successful deployments in large, complex environments. With a proven value proposition, the payback time for an operator deploying InnoPath ActiveCare is usually less than one year. Our customers include AT&T, Verizon, Sprint, Samsung, LG, KDDI, Tata DoCoMo and China Telecom. Discover more at our website, www.innopath.com, and our blog, The CSR, at http://thecsr.blogspot.com/ .